that DVLA is devoted to ensuring that its printing work on behalf of other governing administration departments will not detract from offering its Main company and method, in line with the advice of the Public Accounts Committee’s report of March 2023 The critique discovered a clear chance to increase DVLA’s utilisation of its printing facilities, so as to maximise Gains to governing administration from this asset.

The overview noted that The existing suite of KPIs could be additional focussed on outcomes for patrons. As is typical exercise, the overview located the KPIs needs to be reviewed in mild of The brand new company approach. That is making sure that long run small business strategies are underpinned by robust overall performance metrics that assist travel superior good quality, cost-effective and accessible services for all shoppers.

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Having said that, the evaluate went more in assessing the experience of shoppers with more sophisticated demands and desires getting considerably reduce levels of gratification, such as from Individuals with sophisticated or modifying professional medical disorders, from fleet employ the service of companies and Distinctive desire groups representing sectors which include historic autos. DVLA have to guarantee:

The evaluate team famous that DVLA’s data method is remaining revised, and thus could not create how aligned it is With all the:

Look at making a further case for capital expense from HM Treasury by using a demonstrated very long-time period return. ​

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- other strategic performance possibilities, including measures remaining trialled by peer organisations and any selections check car details recognized in the Electronic and DM external items of work

DVLA Board to assist and scrutinise progress from, an ambitious and effective performance tactic for DVLA’s complete cost base (including The crucial element efficiency drivers and pressures, and in-depth fees and Gains) in keeping with the very long-term vision set out in its corporate tactic and in readiness for the following expending assessment.

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Be ambitious (Along with the assistance of DfT) in measuring the opportunity efficiency prize from electronic modernisation and repair transformation.

To achieve this, the critique identified a essential opportunity to established a Daring and even more bold vision and organisational tactic, underpinned by the correct applications to allow transformational transform (in particular, robust electronic, details, workforce, and efficiency tactics and delivery programs). There are also chances to fortify ways of Functioning involving DVLA and DfT, as well as inside the agency by itself. The overview will make a number of suggestions and observes the need to meticulously sequence supply of your tips to create implementation achievable, but in addition to guarantee the best Added benefits are realised. Some tips will must be prioritised and might be carried out promptly; organisational eyesight and underpinning approaches will require swift awareness to set out and secure acquire-in.

DVLA Board to make certain that it has sufficient oversight from the strategic dangers connected with employing the new company tactic and DVLA’s evaluation of chance appetite, such as as a standing board agenda product.